Customer Agreement

11.1 Customer Role
A customer uses RentHaus to rent items, book services, request quotes, build carts, pay for transactions, communicate with vendors, and access support. Customers may include individuals, families, event planners, businesses, churches, schools, clubs, and organizations.
11.2 Booking Accuracy
Customers must provide accurate event date, rental period, venue/location, delivery address, contact person, quantity, guest count where relevant, access restrictions, timing, power/logistics details, size/measurements for fashion rentals, and service requirements. Customers are responsible for issues caused by inaccurate information.
11.3 Payments
Customers must complete required payment, deposit, or balance payment before booking confirmation unless RentHaus approves another arrangement. Transactions paid outside RentHaus are not covered by RentHaus booking records, refund support, deposit handling, dispute resolution, or RentHaus Protection.
11.4 Quote Acceptance
When a customer accepts a quote, payment or deposit may be required before the quote expires. Repeated acceptance of quotes without payment may lead to reminders, warnings, quote limits, deposit requirements, manual review, or account restrictions.
11.5 Rental Item Responsibility
• Use items carefully and only for the agreed purpose.
• Keep items secure and prevent unauthorized use.
• Return items on time with all accessories.
• Report defects or delivery issues immediately through RentHaus.
• Do not move items to unauthorized locations or alter rented fashion items without approval.
11.6 Fashion Rentals
For wedding gowns and occasion wear, customers must provide accurate measurements, attend fitting where required, avoid unauthorized alterations, protect the garment from stains and damage, and return all accessories, garment bags, hangers, and listed items.
11.7 Customer Conduct
Customers must not threaten vendors, refuse lawful payment obligations, damage items, submit false complaints, use fake identity, abuse refunds, harass providers, attempt fraud, chargeback abuse, or circumvent RentHaus fees.
11.8 Account Restriction
RentHaus may suspend or restrict customers for fraud, theft, non-return of items, repeated cancellations, false disputes, repeated quote acceptance without payment, off-platform bypass, harassment, chargeback abuse, or other policy violations.