Help and Support
Get help with rentals, service bookings, payments, handovers, disputes, KYC verification, and vendor payouts.
FAQ
How does RentHaus protect my payment?
Payments stay inside RentHaus until the rental or service booking reaches the required completion checks.
When do vendors get paid?
Vendor payouts are held until the booking is completed without an unresolved dispute.
Why do I need KYC?
Identity checks reduce fraud and unlock higher-value bookings on the marketplace.
What happens if there is a dispute?
Both parties submit evidence, and RentHaus resolves disputes using documented condition reports, booking scope, policies, and payment records.