Deposit and Security Deposit Policy

4.1 Purpose
Deposits protect vendors against damage, loss, theft, late return, missing accessories, cleaning costs, unauthorized extension, and other rental-related risks. Deposits are separate from rental fees, service fees, platform fees, protection fees, delivery fees, setup fees, and taxes.
4.2 When Deposits Apply
Deposits may apply to generators, sound systems, lighting, projectors, cameras, canopies, chairs, tables, stages, cooling fans, catering equipment, wedding gowns, traditional attire, fashion rentals, and other physical rental items. Deposits may also apply to certain services where materials or vendor commitments require security.
4.3 Deposit Amount
Deposit amounts may be based on item value, replacement cost, rental duration, item category, customer verification level, location, delivery method, risk rating, vendor requirement, and customer history. Higher-risk items may require higher deposits or additional verification.
4.4 Deposit Refund Conditions
• The item is returned on time.
• The item is returned in acceptable condition.
• All accessories, covers, cases, cables, hangers, garment bags, tags, or listed parts are returned.
• No verified damage, stain, alteration, loss, theft, late return, cleaning, or missing accessory claim exists.
• Vendor confirms return and RentHaus completes any required review.
4.5 Deposit Deductions
RentHaus may deduct verified costs for repair, replacement, missing accessories, cleaning, stain treatment, late return, unauthorized extension, recovery logistics, inspection cost, or other rental-related loss. Where damage exceeds the deposit, the customer may remain liable for the balance.
4.6 Disputed Deposits
If the customer and vendor disagree, RentHaus may temporarily hold the deposit during review. Evidence may include handover photos, return photos, delivery notes, serial numbers, garment condition photos, chat records, repair invoices, cleaning invoices, and police report for theft or loss.
4.7 Deposit Refund Timeline
Where no dispute exists, deposit refund should be initiated within 24-72 hours after vendor confirms acceptable return. Bank or payment gateway processing may take longer.