Protection Terms

13.1 Important Limitation
RentHaus Protection is not automatic. RentHaus Protection should not be described as insurance, guarantee, or escrow unless a legally valid insurance/escrow/protection arrangement is actually live and expressly confirmed during checkout. Protection applies only when displayed on the booking, paid for where required, and recorded on the booking receipt.
13.2 Eligibility
Eligibility may depend on item category, item value, customer verification, vendor verification, booking location, rental duration, payment through RentHaus, handover evidence, deposit payment, risk assessment, and absence of fraud or misrepresentation.
13.3 Exclusions
• Off-platform transactions or payments.
• Fraud, false information, fake claims, or misrepresentation.
• Claims without required evidence.
• Damage caused by misuse, unauthorized movement, theft due to negligence, or prohibited use.
• Normal wear and tear.
• Items or services marked as not covered or manual-review only.
• Losses above stated claim limits or outside stated claim windows.
13.4 Claim Review
RentHaus may request booking records, payment records, handover photos, serial numbers, garment condition photos, vendor reports, customer response, police report, repair estimate, replacement estimate, and other evidence. RentHaus may approve, partially approve, reject, or escalate a claim.
13.5 No Waiver of Customer Responsibility
Protection does not automatically waive customer responsibility for damage, loss, theft, late return, missing accessories, unauthorized extension, or breach of rental terms.