Quote Acceptance and Booking Commitment Policy

6.1 Purpose
This Policy protects customers, vendors, and RentHaus from fake demand, time-wasting, off-platform bypass, and quote abuse. It applies to catering, decoration, photography, entertainment, cakes, event planning, staffing, fashion rentals requiring confirmation, and any listing using custom quotes.
6.2 Quote Lifecycle
Stage Meaning
Quote Requested Customer asks vendor for price/scope based on event or rental details.
Quote Sent Vendor sends price, scope, validity period, deposit, exclusions, and terms.
Quote Accepted Pending Payment Customer accepts the quote, but booking is not confirmed until required payment is completed.
Payment Started Customer enters checkout. Availability and pricing may be rechecked.
Payment Completed Required payment or deposit is verified.
Booking Confirmed RentHaus creates confirmed booking/order records and notifies vendor.
Quote Acceptance Expired Customer did not complete payment before the deadline. Vendor may release date/item.

6.3 Payment Deadline
Accepted quotes should include a payment deadline. Recommended default: 24 hours for normal quotes, 2-6 hours for urgent event dates, and configurable deadlines for high-value bookings. RentHaus may change these windows by category, city, vendor status, customer trust level, or risk score.
6.4 Customer Quote Reliability Checks
RentHaus may track quote requests, accepted quotes, paid quotes, expired accepted quotes, cancellation after acceptance, open quote requests, off-platform attempts, and acceptance-to-payment rate. Customers who repeatedly accept quotes without payment may receive reminders, warnings, quote limits, deposit requirements, manual review, or account restrictions.
6.5 Vendor Quote Quality Checks
RentHaus may track quotes sent, quotes accepted, quotes paid, quote-to-payment rate, response time, post-acceptance price changes, vendor cancellation after payment, off-platform payment attempts, customer complaints, and unavailability after quote. Vendors with poor quote-quality signals may face review, listing demotion, payout hold, trust impact, or suspension.
6.6 Required Wording at Quote Acceptance
Use clear button wording such as "Accept Quote & Pay Deposit" or "Accept Quote & Continue to Payment". Before payment, do not tell the vendor that the booking is confirmed. Vendor notification should say: "Customer accepted your quote. Booking will be confirmed after payment."
6.7 Quote Limits
Customer Trust Level Recommended Active Quote Limit
New or Unverified Customer 3 active quote requests
Verified Customer 5 active quote requests
Trusted Customer 10 active quote requests
Proven Customer Higher configurable limit